Please don't waste your hard earned money on a Hypnos mattress. Don’t waste your money on a Hypnos mattress they are simply dreadful! We are now left with no option but to scrap a very expensive mattress and to revert back to Tempur whose products and service are both far superior to that of Hypnos. Both Furniture Village, from whom we bought, and Hypnos have sent out independent assessors but surprise, surprise both found the mattress to be within their accepted parameters. My husband suffers from a bad back so we purposefully bought a firm version of the mattress but the troughs are exacerbating his bad back and also negatively affecting my hip problems. In addition, the troughs make us feel as if we are falling out of bed. We were told to expect some ‘settlement’ but not up to 5 centimetres! The troughs are so bad that the peak and troughs can be seen through the duvet even when the bed is made. Ours is little used (once a week in the first year and one week in two in the next six months) but the peak and troughs are dreadful, as mentioned by many others on Trustpilot. Please, please, please don’t make the mistake of buying a very expensive Hypnos Emperor super king bed as we’ve just done as the mattress is hopeless. I AM £600 DOWN AND NOW HAVE TO BUY ANOTHER MATTRESS 12 MONTHS AFTER PURCHASE MAKING THE 5 YEAR WARRANTY ABSOLUTELY WORTHLESS. None are from several months later having been used as intended. IN SUMMARY- the reviews on here look lovely, however they are all reviews of new products having just been delivered. However 2 weeks later I have now been told that what has occurred is natural settling! What balderdash, it is now not fit for purpose, I can't use it as it's too uncomfortable so I need to buy another elsewhere. I spoke to Hypnos customer services who assured me the mattress was covered by the 5 year warranty so not to worry. It has been causing me a bad back for a few weeks now. The entire surface is now on 3 different levels. However it has now lost its support, It drops down from the outside, has a ridge down the middle and is basically now not usable. Mattress was fine until recently, having turned the mattress around periodically etc. Spent many a night in a premier inn sleeping on these "superior" mattresses! Anyway, just under 12 months ago I purchased one of their mattresses for £599 plus delivery. INFERIOR PRODUCT EVEN WORSE CUSTOMER SERVICE!
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